Shipping And Return
Tracking your Order
The estimated delivery time will differ with each order. Typically, we take around 7 to 15 business days to deliver an order from our ready-to-wear collection. Our wedding couture is made-to-order and takes 20 to 30 days for delivery, depending on the garment’s style and complexity. It also depends on the delivery location. For Bridal orders we require minimum 45 days to execute. Sometimes, delivery time is subject to factors beyond our control. There may be unexpected delivery delays from our courier partners due to weather conditions, political disruptions, strikes or force-majeure. We promise to keep you updated at every step but take no responsibility of the same. Nevertheless, you can contact us at email@example.com for further queries.
REFUND & CANCELLATION POLICY
All products are bespoke and made-to-measure. Returns are not applicable unless the product has been received defective (torn etc) RANG BY MANJULA SONI shall make all endeavors to deliver defect-free products to the purchasers. RANG BY MANJULA SONI does not take title to any returned items purchased by the user unless the item is received by RANG BY MANJULA SONI. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to RANG BY MANJULA SONI within 24 hours of its receipt. Any communication received after 24 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered. RANG BY MANJULA SONI will not provide the option of exchange for reasons like color mismatch and exchange for size. No money for the returned product will be refunded, however a credit note will be generated for the value of returned goods. However in the case of a possible size alteration, we can accommodate the request at an added cost where all shipping cost will be borne by the customer. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
DOMESTIC RETURN AND EXCHANGE POLICIES (if applicable)
We want you to love what you ordered, but if something isn't right, let us know. In the unlikely event that any merchandise you have ordered from us is damaged or defective, or if merchandise delivered is different from what you had ordered, you may send the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, within 10 days from the DATE OF OUR DISPATCH. Once received, we would study the need for exchange and communicate to you accordingly. Courier charges will be borne by the client. For further assistance kindly write to us at email@example.com. We DO NOT accept returns on customized outfits, unless it is a un-rectifiable/manufacturing defect. NO returns on discounted merchandise. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: RANG BY MANJULA SONI, D115, 2ND FLOOR, DEFENCE COLONY, NEW DELHI 110024, INDIA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.